Initial Consultation
We will discuss the messaging your business needs to create the best possible caller experience.
Messages on Hold Solutions for Your Business
Professional Messages on Hold Recordings for Businesses
Every phone call is a chance to impress, convert, or retain a customer. While your website and marketing efforts matter, it’s often the on-hold experience that leaves the most lasting impression.
With professionally crafted messages on hold, you can set the right tone before your team even answers. Engaging scripts and quality audio help reduce hang-ups, reinforce your brand, and turn wait time into a strategic advantage.
But it’s the primary messages on hold that your callers hear before they speak to a representative that set the tone for that interaction, and if done well, it can greatly enhance the caller experience.
Brands We've Worked With
Voice Message Samples
Want A Free Demo?
No pressure. No obligation. No fee: it’s free. Click the button, provide some info (like which business you’re from and anything else to help us out) and we’ll send you an example of how your new phone messaging could sound. If you like it, we can discuss what happens next!
How Our Messages on Hold Service Works
Step 1
Step 2
Scripting & Customisation
We craft engaging scripts tailored for your brand. Our professional copywriters and experienced account managers who can ensure a fast and easy way to get your business a great script.
Step 3
Implementation & Integration
Seamless integration with your phone system, Once complete, we will work with phone techs and IT departments to implement your new phone messaging into your phone system.
On Hold Messages
Hold your caller’s interest while waiting to speak to a representative, acknowledging their call with a welcome message.
Personalised Messages
Create personalised messages in line with the caller’s intent, helping to guide them through the customer journey with menu prompts.
Branding Messages
Take the opportunity to reiterate your company’s values and key offerings while your caller is on hold.
Informational Messages
Offer callers who are placed on hold informational messages about your company, such as FAQs.
Seasonal Messages
Let your callers know of any modifications to operational hours with seasonal, holiday and after-hours messages for your callers.
Improved Caller Experience with Custom Phone Audio Solutions
Delivering a professional caller experience is key to building trust and strengthening your brand. At Image On Line, we provide expertly crafted Messages on Hold and IVR Greetings that create a seamless, on-brand experience from the moment your customer calls.
Our phone messaging packages are designed to not only engage callers but to extend your brand voice across every customer touchpoint. With consistent, high-quality audio, your phone system becomes an extension of your brand’s identity. We offer flexible packages giving your business the freedom to scale and adapt as needed. Whether you’re a small business or a growing enterprise, our solutions are built around your needs.
Enquire Now
On Hold Messages produced in Image On Line’s Studios have been loved by businesses and callers all around Australia. We use the best Creative Writers and Voice Overs in the Country. Want to hear what we can produce for your business?
Messages On Hold FAQ
What should my messages be about?
Think about who calls you. What do they need (or want) to hear?
We hate on hold messages that take a long time to say nothing. They’re boring and ineffective. Great on hold messages relate to your callers and keep them engaged, while you’re engaged (pun intended). There are a number of strategies, here are just a few:
- Tell your callers more about your business/organisation/medical centre/school
- Go into detail about why you are the best around
- Educate the caller about new or other products/services that they might not be aware of
- Encourage your callers to go online or use an app – perfect if you prefer online bookings or orders
You can chat with one of our content specialists if you’d like some guidance.
What other Telephone System Messages can be made?
What do you need? We can supply all messages that are required, in any specified format – this includes on-brand On Hold Messages, Welcome Messages, Menu Prompts, After Hours Closed Messages, Daytime Voicemails and any type of IVR prompt. We can create phone messaging across the entire caller journey – from the moment you say “hi” until they say “bye”.
Can I record the messages myself?
It’s not something that we encourage. DIY phone messaging can sound unprofessional at best.
There are businesses out there who spend thousands on professional advertising, but when you call them up, they give the impression of a small and amateur operation. Phone messaging by Image On Line will boost your perception in market, help to retain customers when they call, and generally help to improve the way you interact with your callers – all for a fraction of your most recent advertising campaign.
All messages created in the Image On Line studios are recorded by professional voiceover artists, and produced by an experienced audio engineer for the perfect sound mix in the desired format.
We’ll be happy to produce a free, no obligation demo so you can compare something you’ve done yourself with phone messaging produced by Image On Line.
How long is the process for creating messages on hold?
The process of creating messages: from scripting to recording, producing, editing, and delivering them (ready to implement into your phone system) typically takes 1-2 Weeks to complete. Once we have an approved script, We’ll have your audio in your hands within 2 business days
How much do messages on hold recordings cost?
On-hold messaging pricing varies according to the individual requirements of each client. Get in touch with us to get a customised, obligation-free quote specific to your needs.
