An Improved Caller Experience

An improved caller experience is essential for your business to leave a lasting impression on every customer interaction. With our professional, on-brand phone audio solutions, including Messages on Hold and IVR Greetings, your callers will have a seamless experience that reflects your business’s professionalism.

At Image On Line, our phone messaging packages not only enhance the caller experience but also ensure that your current branding expands across your entire phone system. This means that every touchpoint with your customers will resonate with your brand identity and leave a memorable impression.

Our packages are also designed to be flexible and meet your specific needs. We believe in offering transparent and fair pricing, which is why we have no set-up fees and no price rises. Lastly, we understand that commitment can be a concern, so we offer no long-term contracts. This allows you to easily adapt and modify your phone system as your business grows and evolves.

Investing in our Messages on Hold and other phone audio solutions will not only enhance customer satisfaction but also showcase your business’s commitment to delivering exceptional service. Contact us today to discuss how we can enhance your phone system and elevate customer interactions.

Types Of Messages on Hold

At Image On Line, every customer interaction, even when they are on hold, presents a valuable opportunity to engage, inform, and delight. That’s why we offer types of Messages on Hold that go beyond the ordinary, offering a unique and customisable experience that captivates your callers and leaves a lasting impression.

By utilising these different types of messages on hold, you can transform what is often considered a mundane waiting experience into a valuable and engaging interaction with your customers.

Our team of experts understands that each business is unique, and we work closely with you to craft messages on hold that align with your brand and objectives. From informative messages that educate your callers about your products and services to promotional messages that drive sales and boost customer engagement, we have you covered.

But that’s just the beginning. We take messages on hold to a whole new level by infusing them with the essence of your brand. Our branding messages create a cohesive brand experience that resonates with your callers, leaving no doubt about your business’s values and commitment to excellence.

Take your customer interactions to new heights. Choose Image On Line for messages on hold that captivate, inform, and delight your callers like never before. Our innovative approach, combined with unparalleled flexibility and seamless integration into your phone system, guarantees an exceptional caller experience.

  • Welcome Message
    A professional way to say “hi” to every call, every time.
  • Menu Prompts
    Auto-connect calls to departments.
    “Press 1, press 2” never sounded better.
  • On Hold Messaging
    Engaging, educational & effective messages – we improve the holding experience.
  • After Hours Messages
    Never stop interacting with callers, even when you’re not around.
Pricing Plans
  • On Line 5
    $ 150 * ex GST / quarter
    Production of 5 Messages Per Year
    5x 30 second On Hold Messages
    &
    Bonus - Welcome, Busy & After Hours Messages
    On Hold Music
    Complimentary Xmas Closure Messages
    (After Hours + 1x On Hold Messaging)
    Dedicated Account Manager
  • On Line 10
    $ 240 * ex GST / quarter
    Production of 10 Messages Per Year
    10x 30 second On Hold Messages
    &
    Bonus - Welcome, Busy & After Hours Messages
    On Hold Music
    Complimentary Xmas Closure Messages
    (After Hours + 1x On Hold Messaging)
    Dedicated Account Manager
  • On Line 20
    $ 330 * ex GST / quarter
    Production of 20 Messages Per Year
    20x 30 second On Hold Messaging
    &
    Bonus - Welcome, Busy & After Hours Messages
    On Hold Music
    Complimentary Xmas Closure Messages
    (After Hours + 1x On Hold Messaging)
    Dedicated Account Manager
or
Let us know your requirements for a custom quote

Messages On Hold Form

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    T&C's

    Fees includes royalties and rights to public performance for our voice talent and music over the client’s Telephone System, all administration, scripting, production and hardware if required. This is a quarterly ongoing fee with a 12 month minimum commitment.
    This fee will not rise for as long as the client’s agreement is in place.
    Image On Line owns the copyright of all production unless specified.
    Paid invoices transfer the performance license to the client.
    Production consists of up to selected On Hold & Telephone System Messaging selected above.
    Production cannot be used in association with any other media.
    Billing commences date of client approval of Messaging.
    Image On Line requires 1 invoice period notice for service termination.
    If supplied, Playback Equipment remains the property of Image On Line.
    Replacement fees apply for any missing, unobtainable and damaged hardware supplied by Image On Line.
    Image On Line will replace faulty equipment if a manufacturers fault while the agreement is in place.
    Some Telephone Systems may require further programming and installation costs, for which is not covered in this agreement.
    Full Terms & Conditions available at: https://imageonline.com.au/terms-and-conditions/
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    Samples

    These are the voiceover artists who can improve the sound of your phone audio and on hold messaging, whilst expanding your business’ branding across the caller journey.

    If your business was a person, what would they sound like?
    Who will relate to the majority of your callers?

    How It Works
    • Step 1

      We’ll discuss the messaging your business needs for the best possible caller journey.

    • Step 2

      We’ll write, record, and produce high-quality audio that will improve your sound and expand your brand over the phone.
      Be involved as much as you like.

    • Step 3

      Once complete, we’ll get the new phone messaging on your phone system.
      We work with phone techs and IT departments all across Australia!

    On Hold Messaging FAQ
    • What should my messages be about?

      Think about who calls you. What do they need (or want) to hear?

      We hate on hold messages that take a long time to say nothing. They’re boring and ineffective. Great on hold messages relate to your callers and keep them engaged, while you’re engaged (pun intended). There are a number of strategies, here are just a few:

      • Tell your callers more about your business/organisation/medical centre/school
      • Go into detail about why you are the best around
      • Educate the caller about new or other products/services that they might not be aware of
      • Encourage your callers to go online or use an app – perfect if you prefer online bookings or orders

      You can chat with one of our content specialists if you’d like some guidance.

    • What other Telephone System Messages can be made?

      What do you need? We can supply all messages that are required, in any specified format – this includes on-brand On Hold Messages, Welcome Messages, Menu Prompts, After Hours Closed Messages, Daytime Voicemails and any type of IVR prompt. We can create phone messaging across the entire caller journey – from the moment you say “hi” until they say “bye”.

    • Can I record the messages myself?

      It’s not something that we encourage. DIY phone messaging can sound unprofessional at best.

      There are businesses out there who spend thousands on professional advertising, but when you call them up, they give the impression of a small and amateur operation. Phone messaging by Image On Line will boost your perception in market, help to retain customers when they call, and generally help to improve the way you interact with your callers – all for a fraction of your most recent advertising campaign.

      All messages created in the Image On Line studios are recorded by professional voiceover artists, and produced by an experienced audio engineer for the perfect sound mix in the desired format.

      We’ll be happy to produce a free, no obligation demo so you can compare something you’ve done yourself with phone messaging produced by Image On Line.

    Contact

    14 Studley Street Abbotsford, VIC, Australia 3067
    1300 246 243
    image@imageonline.com.au
    Image On Line Google Rating 4.8 Google Review Rating

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