Message Solutions

For any phone system.

On Hold Messages

“Make your callers journey seamless.”

Voice Prompts

“Have you booked your Christmas function? Press 1 to book a table.”

Welcome Messages

“Our new SUV is now in our showroom. Book a test drive today.”

Who We Are

Voiceovers with Passion

From humble beginnings in a small garage in the southeastern suburbs of Melbourne to a state of the art recording studio in the heart of Melbourne. Image On Line quickly evolved to become one of Australia’s best corporate phone messaging service. Our expertise extends from on hold messages, voice prompts, after hours messages and automated greetings, to Voiceover for radio, T.V and every other medium requiring a top class voice.

Our production teams combine their expertise and offer clients the chance to enhance their brand with customised messages that support their company vision. Quality scripting, professional Voiceover actors and superior audio production, mean that our on hold messages, radio ads, jingles, sonic branding and in-store marketing ads that leave a lasting impression.

Proud members of

Our Services


Engage your callers with professional on hold messages that reduce hang-ups and enhance your company image.


Image On Line provides world-class voiceover talent and quality audio production that will take your marketing to a whole new level.


Give your brand a personality with a jingle and a tune that is so addictive your customers will be begging to know more.

Image On Line wins major US Awards for On Hold Messaging excellence

Image On Line has won two of the six categories in the Marketing and Creative Excellence (MARCE) Awards for Best Audio Branding and Production and Best Overall Presentation. You know you’re in good hands when you choose Image On Line.


We are so sure that you’ll love our messaging services, we’ll give you the opportunity to try them with no obligation.

How does on hold messages work?

The Words

You provide us with bullet point information about your business, products and services and we will do the rest.

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Voicing and Production

Premium male or female voiceover talent combined with high-quality production ensures the best possible sound on any phone system. Our extensive collection of music also guarantees you get the perfect pairing to your messages, without breaking copyright law.

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Our team will work directly with your Telco to upload your messages to your VOIP or cloud-based telephone system. You don’t need to do a thing.

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Now Partnering With Telcos

Image On Line have developed strong partnerships with Australia’s top telecommunication companies to ensure that our clients receive the best customer service possible. We liaise directly with telco’s to deliver a seamless service.

Become A Partner

What Clients Say

WOW! Excellent customer service and turnaround time. I am very impressed with how quickly my request was dealt with and how wonderful Bob. your representative was. Once again. thank you so much for dealing with our request in such a timely, professional and courteous manner.

Much appreciated
Kind Regards,

Sharyn Johnson – Marketing Coordinator at Laboratory Systems Group Pty Ltd Recommends On Hold Messages

All the On Hold Messages are up and running for Gazi, The Hellenic Club and The Press Club! I’m really impressed at how quickly everything came together and how helpful you are!

Sian Young – Client Services Manager for MAdE Establishment

Everything is connected and the on-hold messages are working! Thanks for all your help. I am very pleased with the recording, and with the fast and friendly service your company has provided.

Monika Moas – Operations Manager for Jimy Tools

With TV Commercials and Web Videos being our main game, Image On Line and their array of talent have been a real discovery for us. They are professional, provide a fast turn around with great service and most importantly: the end product always benefits from having one of their artists voice it for us. I couldn’t recommend Image On Line enough.

Danielle Tinker – Manager at Red Bikini

Orbit Homes have been using Image On Line for our message/music systems in our display homes for over two years. Our displays have tailored messages specific to each design allowing us to communicate with potential customers while they explore the homes. Our play list of music which is played between messages is up to date and refreshed regularly. The team at Image On Line provide a service that is second to none.

Ian Pumpa – Product Development for Orbit Homes

There are a number of extremely great reasons why I have been using Image On Line now for over 5 years. The quality of On Air product is exceptional, vast range of talent to target key listener demographics but more important is the delivery time frame. In today’s fast paced demanding world of media delivery times have never been more important. Image On Line has always delivered upon their promises if not before.

Tim Ralph – General Sales Manager for Southern Cross Austereo