What’s a reasonable time to be put on hold when you call customer service? A few minutes? Five? Ten? Well, all those minutes add up over the course of a lifetime, the average person will be on hold for 43 days. Yeah. Forty. Three. Days. So, I suppose you better make it count, right?
Company TalkTo found that more than half of the people they surveyed spend 10-20 minutes per week on hold. Add that up and that’s 13 hours per year and 43 days over an average life!
If you’re anything like us, you’re thinking, how can I use this to my advantage?
On Hold services have become far more complex than the typical “your call is important to us” followed by tasteless muzak. If you re going to keep callers on hold for a substantial amount of time, you better make it worth their time.
Firstly, you choose a professional Australian Voice Over, put together an informative script and select music which will reflect your business image.
If that all sounds a little too hard, leave it to us.
We’ll take care of the whole process for you – if that has your attention then call us today on 1300 246 243